Legal

Terms of Service

1. Agreement to Terms

By accessing or using the website located at thebottledphoenix.com (the "Site") or by engaging with any coaching services provided by The Bottled Phoenix LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or our services.

These Terms apply to all visitors, users, clients, and others who access or use the Site or services.

2. Services Description

The Bottled Phoenix provides private coaching, accountability, and behavioral structure services designed to help high-performing men develop discipline, self-command, and leadership consistency. Our services include, but are not limited to:

  • Phoenix Executive Reset Assessment: a private diagnostic engagement
  • Phoenix Executive Reset: a 31-day private coaching intensive
  • Phoenix Executive Reset Concierge: a higher-access version of the Reset
  • Phoenix Sentinel: ongoing monthly accountability coaching
  • Phoenix Executive Command: a 90-day private coaching engagement
  • THE FORGE: an 8-week group coaching program

Important: Not Clinical Treatment

All services provided by The Bottled Phoenix are coaching and accountability services only. They are not medical treatment, clinical therapy, psychiatric care, licensed addiction treatment, or a substitute for any form of licensed professional clinical care. We do not diagnose, treat, or cure any medical or psychiatric condition. If you require clinical care, please consult a licensed medical or mental health professional.

3. Eligibility

To use our services, you must be at least 18 years of age. By using this Site or engaging our services, you represent that you meet this requirement. We reserve the right to decline to provide services to anyone at our sole discretion, including where we determine that a higher level of clinical care is more appropriate for your situation.

4. Client Responsibilities

As a client or prospective client, you agree to:

  • Provide accurate and truthful information during the intake and assessment process
  • Engage honestly and in good faith during all coaching sessions
  • Seek appropriate clinical medical or psychiatric care if your situation warrants it
  • Follow through on the commitments made during the engagement
  • Notify us immediately if you believe you require emergency medical or psychiatric assistance
  • Maintain the confidentiality of any materials, frameworks, or proprietary systems shared during your engagement

5. Payment Terms

All fees for services are as stated on the Site at the time of purchase. Payment is due as agreed at the time of enrollment. We accept payment via Stripe (credit card and ACH bank transfer). By providing payment information, you authorize us to charge the applicable fees.

All prices are in U.S. dollars. Fees do not include applicable taxes, which are the client's responsibility.

For payment plans and installment arrangements, all agreed payments must be completed. Failure to complete an installment plan does not entitle the client to a refund of amounts already paid.

6. Refund and Cancellation Policy

Please review our Refund and Cancellation Policy, which is incorporated herein by reference. Fees are generally non-refundable once services have commenced.

7. Confidentiality

We take client confidentiality seriously. Information shared in the course of an engagement will not be disclosed to third parties without your explicit consent, except as required by law. Please also review our Privacy Policy for details on how we handle personal information collected via this Site.

8. Intellectual Property

All content on this Site, including text, frameworks, the Phoenix OS system, graphics, logos, and program materials, is the property of The Bottled Phoenix and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works based on our proprietary materials without express written permission.

9. Disclaimer of Warranties

THIS SITE AND ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT SERVICES WILL ACHIEVE ANY PARTICULAR RESULT FOR ANY CLIENT. INDIVIDUAL RESULTS VARY BASED ON FACTORS ENTIRELY WITHIN THE CLIENT'S CONTROL, INCLUDING EFFORT, COMMITMENT, AND CIRCUMSTANCES. NO GUARANTEE OF OUTCOME IS MADE EXCEPT AS EXPRESSLY STATED IN THE APPLICABLE SERVICE DESCRIPTION.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BOTTLED PHOENIX LLC AND ITS FOUNDER, KEITH ALLEN SCHUH, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Bottled Phoenix, Keith Allen Schuh, and their representatives and affiliates from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Site or services, your violation of these Terms, or your violation of any applicable law or third-party right.

12. Emergency Situations

Our services are not a crisis intervention service. If you are experiencing a medical emergency, psychiatric emergency, or are at risk of harming yourself or others, please immediately contact emergency services (911), the National Crisis Hotline (988), or proceed to your nearest emergency room. Coaching services are not a substitute for emergency care.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Indiana, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or our services shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Hamilton County, Indiana, under the rules of the American Arbitration Association.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site or services after any modifications constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms may be directed to us via the Contact page.